PRIVACY STATEMENT
Your privacy holds significance for both you and Core Materials. This Commercial Data Privacy Statement, commonly referred to as the Privacy Statement, furnishes crucial details on three key aspects:
- The methods through which Core Materials gathers personal data from you;
- The types of personal data Core Materials acquires from your interactions or marketing endeavors, whether conducted directly or through affiliated companies;
- The utilization of the obtained personal data by Core Materials.
The ways in which Core Materials collects your personal data; The types of personal data acquired by Core Materials through your interactions or marketing activities, whether directly or through affiliated companies; The use of the obtained personal data by Core Materials.
In this Privacy Statement, Core Materials, Inc., and its affiliated organizations are collectively referred to as "Core Materials," denoted as "we," "us," or "our." Unless explicitly specified, this Privacy Statement is applicable to all affiliates of Core Materials when mentioned. The term "personal data" in this statement pertains to any information, alone or in combination, that can identify an individual.
Core Materials offers a variety of products and services, aiming to be a reliable partner that supports your goals by delivering end-to-end solutions for the global life sciences and advanced technology industries. This Privacy Statement encompasses Core Materials' interactions with you, the products and services outlined herein, and other Core Materials offerings that display this Privacy Statement.
How We Collect Personal Data
To ensure efficient operations and deliver optimal services and products, Core Materials gathers personal data directly from you. This includes instances such as creating accounts, browsing or ordering through our websites, interacting with customer support, and responding to various campaigns. We also employ technologies like "cookies" to record interactions and utilize your ordering history for predictive insights.
In addition, we acquire specific personal data from third parties, including social networks, logistics companies, payment processors, service providers, business partners, and publicly available sources. These sources contribute to a comprehensive understanding of your engagement with Core Materials.
We also receive specific personal data from external sources, which may include:
- Interaction on social media platforms, such as following, liking, connecting, or engaging with our profiles.
- Collaboration with shipping, transport, customs, freight-forwarding, and other logistics entities, distributors, sub-distributors, channel partners, suppliers, vendors, and third parties providing credit, location, or address information.
- Involvement with payment processors.
- Engagement with service providers, including Internet service providers, furnishing us with your IP address, their identifying details, browser type, operating system and language, referring and exit pages, uniform resource locators, date and time, duration spent on specific pages, sections of our websites visited, number of links clicked, and search terms used.
- Cooperation with suppliers and other business partners for co-branded services or joint marketing activities.
- Utilization of publicly-available sources, like open government databases or other personal data in the public domain.
Personal Data We Collect
You have the freedom to make choices regarding the personal data we collect. The information gathered is contingent upon your interactions with Core Materials, the choices you make, including privacy preferences, and the utilization of products and services. If you opt not to provide necessary personal data for a particular product or service, we may be unable to deliver that offering.
The personal data we collect can include the following:
- Name and Contact Data: First and last names, email address, job title or role, billing and delivery addresses, organization name, telephone and fax numbers, and similar contact details.
- Credentials: Passwords, password hints, user names, account numbers, and other security information for authentication and account access.
- Demographic Data: Information about your residence or workplace country, department within your represented organization, industry, professional interests, and preferred language.
- Payment Data: Information required for payment processing, such as payment instrument number (e.g., credit card or purchase order number), associated security code if applicable, and payment instrument expiration date.
- Usage Data: Personal data on how you and your organization purchase and use our products and services, in addition to information collected directly and from third parties about your website and mobile application usage.
For example, we collect:
- Product Use Data: Information on the products and services you view or purchase, visited web pages, and items placed in your shopping cart. This encompasses search queries, selected settings and preferences, and technical requirements.
- Device, Connectivity, and Configuration Data: Details about your device and network used for connecting to our products, including operating systems, browser, installed software, IP addresses, and device identifiers.
- Warranty, Returns, and Other Performance Data: Data on the performance of purchased products and services, along with your related experiences. This includes feedback, product reviews, questions, and information provided to customer support. During customer support interactions, like phone conversations or chat sessions, we may monitor and record unless prohibited by law. Additionally, we collect data on the performance and functionality of our websites to identify issues and enhance our products, services, and purchasing options.
Interests and Affiliations: We gather information about your professional interests, including the industry you work in, your preferences for products and services, and subscriptions to our publications. While we collect the personal data you explicitly provide, we may also infer your interests from other collected data.
Contacts and Relationships: Information about your contacts is collected when using our laboratory management platforms like SciTivity.com, engaging with others or organizations on these platforms.
Location Data: Your location data is collected when you provide billing and delivery addresses, use our websites or mobile applications, or access location-based features through Global Navigation Satellite System (GNSS) data. IP address, city, country, and postal code information also contribute to imprecise location data.
Personal Content: We collect file and communication content as needed to provide information and support for products and services. This includes assessing claims for damaged shipments or providing equipment scheduling services on SciTivity.com. Communication services data includes email subject lines and bodies, instant message content, audio and video recordings, and voice message transcripts.
Video Images: Your image may be captured by security cameras if you enter our corporate, manufacturing, distribution locations, attend an Core Materials event, or visit other facilities.
How We Use Personal Data
Core Materials employs the personal data collected from or about you for two primary objectives:
- Operating our business and delivering the products and services you purchase.
- Communicating with you, including efforts to promote, educate, and raise awareness about our business, products, and services.
In fulfilling these objectives, we leverage the gathered personal data to enhance your customer experience and provide access to our products and services. For instance, if you're logged into your account and explore specific laboratory equipment or chemicals, we use this information to offer recommendations or notify you about new relevant products. Additionally, insights into products viewed on our website may be shared with our sales personnel for tailored assistance. For operational efficiency, we ensure sufficient stocks or resources for products or services in high demand within specific geographic areas.
Providing and enhancing our products and services involves utilizing data for essential business operations, such as sourcing, manufacturing, distribution, and maintaining product performance. This encompasses transaction execution, customer support, product and service improvement, and overall business operations. Examples include addressing warranty claims to identify and rectify manufacturing errors, collaborating with suppliers for improvements, and aggregating data for informed business decisions.
Communications
We utilize the data gathered from you to engage in personalized communication. This may involve contacting you through email or other channels to remind you about products in your online shopping cart, inform you about updates or improvements to frequently purchased products, announce special pricing on items of interest, provide order status updates, invite you to participate in surveys, or send you publications relevant to your professional interests.
Marketing
We utilize data obtained through our business interactions and websites for marketing products and services. This includes:
- Using your data to provide additional information about products and services aligned with your interests.
- Sharing aggregated and anonymous data with third parties to analyze product and service purchases, enhancing our ability to effectively market products of interest.
Marketing and promotional content you encounter is chosen based on collected data, including your professional interests, transactions, and viewed content while logged into our websites. For instance, if you express interest in chromatography, we may tailor marketing efforts to highlight chromatography products and services for you.
Why We Share Personal Data
We disclose your personal data with your consent or as required to fulfill the transactions you initiated. This is essential for delivering the requested products and services. For instance, when you order products shipped directly from a supplier, we share your name, delivery address, and relevant contact details. Similarly, subcontractors providing ordered services receive your information. Payment data is shared with banks and third-party processors to facilitate payment and mitigate fraud and credit risk.
Internally, we share personal data among Core Materials-controlled affiliates and subsidiaries to offer global products and services. External sharing occurs with vendors and third parties working on our behalf, adhering to data privacy and security requirements. Contracts with companies storing and securing data mandate compliance with privacy laws and the specified business-related purposes.
In corporate transactions like mergers or asset sales, personal data may be disclosed. Additionally, we may access, transfer, disclose, and preserve personal data in good faith to comply with applicable law, respond to legal processes, prevent loss of life or serious injury, and for reasons permitted by data privacy laws.
While many processing activities rely on your consent, you can revoke it at any time with future effect by emailing the address provided in this Privacy Statement. Data processed before your request may still be legally processed. Data processed under a contract or for legitimate interests will also continue to be processed.
How to Access and Control Your Personal Data
You have the right to request information about your stored and processed personal data, including its origin, recipients, and the purpose of collection. This information will be provided at no charge. Additionally, you can request correction, blocking, or deletion of your personal data. Reach out to us using the email addresses provided in this Privacy Statement or contact our Data Protection Officer at the address below. If needed, you can file a complaint with your country's data protection authority.
Regarding your data collection and usage preferences at Core Materials, you can make choices depending on the websites you use:
- Online Account: Access, edit, or remove profile information in your Core Materials or VWR account, change passwords, or add security details by visiting our websites.
- Anonymous Browsing: For privacy protection, browse our websites or use applications without revealing certain personal data, though registering or logging in is required for specific features. If you encounter difficulties accessing personal data through our websites, contact Core Materials or affiliated companies using the provided email address. We will address your request promptly or notify you of any necessary extension within one month of receiving your request.
- Contact Email: info@corematerials.co
Your Communication Preferences
You have the option to decide whether you want to receive promotional communications from Core Materials through email, physical mail, and telephone. If you wish to opt out of promotional emails, you can follow the provided instructions in the message. Managing your preferences for promotional email, telephone calls, and postal mail is possible by signing into your account and navigating to your communication and mailing preferences. Here, you can update contact information, control contact preferences, unsubscribe from subscriptions, and specify whether your contact information can be shared with third parties for promotional and marketing purposes. If you don't have an account on our websites, you can adjust your contact preferences by contacting our customer service teams. It's important to note that these choices don't affect mandatory communications integral to certain Core Materials businesses, such as order acknowledgments, shipping notices, order approval requests, or other informational communications that have their own unsubscribe method.
Cookies and Similar Technologies
A cookie is a code snippet linked to your device during a website or application visit. Typically comprising a string of numbers and letters for unique computer identification, cookies may also contain other information. Core Materials employs cookies, plug-ins, links to third-party websites and applications, and similar technologies to deliver our websites and online services and gather personal data. Additionally, third parties collect personal data on our behalf through cookies and similar technologies to provide services and information to us.
Our Use of Cookies and Similar Technologies
We employ cookies and similar technologies for various purposes, depending on the product or service, which include:
- Storing preferences and settings: Preferences and settings crucial for our websites' proper operation or maintaining your preferences over time may be stored on your device. For instance, language and browser settings are saved to avoid resetting each time you revisit our website. If you choose to opt out of interest-based marketing, your preference is stored in a cookie on your device.
- Sign-in and authentication: Unique identifiers are stored on your device when you sign into a website using your account, enabling seamless navigation between pages without the need to sign in repeatedly.
- Security: Cookies are utilized to enhance the security of our websites and services. Storing provided information: When you input information or add products to a shopping cart, the data is stored in a cookie to remember the added products and information.
- Feedback: Cookies enable users to provide feedback on our websites.
- Analytics: For delivering products and services, cookies and other identifiers are used to gather usage and performance data. This involves counting unique visitors to a web page and generating statistics about our product operations. Both Core Materials and third-party analytics providers use these cookies.
- Performance: Cookies are employed for load balancing to ensure the continued functionality of websites.
In addition to cookies set by Core Materials when you visit our websites, third parties may also set cookies, often because we have engaged them to provide services on our behalf, such as site analytics.
How to Control Cookies
The Core Materials website displays a cookies banner, notifying users of the possible use of cookies. Users can find more information by clicking on a provided link. In specific countries, users can set their cookie preferences on the Cookie Preferences Page. If users continue using the website without making a selection, only essential cookies necessary for the website's function will remain active. Users have the option to accept all cookies or only essential ones, with the ability to update preferences at any time. Web browsers offer controls to block, delete, or select cookies.
Certain website features and the ability to purchase or browse products rely on cookies. It's important to note that refusing all cookies may limit sign-in capabilities, access to certain features, and the loss of preferences tied to cookies. Deleting cookies will remove associated settings and preferences, requiring recreation if needed.
Our Use of Analytics Services
Frequently, our websites incorporate technologies from third-party analytics providers to gather aggregated statistics on the performance of our website, marketing endeavors, or other operations. These technologies allow analytics providers to set or access their own cookies or identifiers on your device, enabling them to collect information regarding your online activities across applications, websites, or other products. Typically, the analysis of your activities on our website is anonymous; however, third parties may have the capacity to merge this data with information obtained from other websites or third parties, potentially identifying you and creating a profile based on your internet activities.
Third Party Services
Certain websites and applications developed by Core Materials include plug-ins or features connecting you to third-party websites or platforms. We have identified these third parties, provided details about the services they offer, how they may access or collect your personal data, and contact information for them. Engaging with these third-party websites may lead to the collection of your personal data by these entities, and you will be subject to their privacy policies while on their platforms.
The services of Twitter, Inc. are integrated into some Core Materials websites and applications. When utilizing Twitter services, such as the "retweet" function, the websites you visit are linked to your Twitter account, revealing this information to other users. Personal data is also transferred to Twitter, Inc. For more information on how Twitter processes your data, visit their privacy policy on their website or at their physical address: 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
LinkedIn Corporation's services are integrated into Core Materials' websites and applications. When accessing pages containing LinkedIn Corporation features, a direct connection to their network is established, informing LinkedIn Corporation of your visit from your IP address. If you "recommend" our website while logged into your LinkedIn account, LinkedIn Corporation can associate your visit with your account. For details on LinkedIn Corporation's data processing, refer to their privacy policy on their website or at their physical address: 2029 Stierlin Court, Mountain View, CA 94043, USA.
Facebook Inc.'s services are integrated into Core Materials' websites and applications, identifiable by the Facebook logo or "like" button. Your browser establishes a direct connection to Facebook Inc.'s network when accessing Facebook via our website pages. If you "like" our website while logged into your Facebook account, Facebook Inc. may associate it with your user account. For information on how Facebook Inc. processes your data, consult their privacy policy on their website or at their physical address: 1 Hacker Way, Menlo Park, California 94025, USA.
Alphabet Inc.'s subsidiaries, Google Inc. and YouTube LLC, provide services and features used on Core Materials websites. Details on these services and their relation to your personal data are provided below.
For additional third-party services, refer to the privacy policies of the respective companies or contact them directly.
Notice to End Users
Many of the products and services offered by Core Materials are designed for business and organizational use, often purchased by entities such as your employer, school, or agency. Your utilization of Core Materials websites may be governed by your organization's policies and potentially a business-to-business platform chosen by your organization. If your access to Core Materials websites is managed by your organization, either directly or through a third-party platform, please direct any privacy inquiries to your organization's administrator. It's important to note that your organization's privacy and security practices may differ from those outlined in this Privacy Statement.
If you access Core Materials websites using an email address provided by an organization (e.g., employer or school), the entity owning the domain associated with your email address (e.g., your employer) may have control over and manage your Core Materials account, including accessing and processing your data.
Security of Personal Data
Core Materials is dedicated to safeguarding the security of your personal data. We employ various security technologies and protocols to prevent unauthorized access, use, or disclosure of your personal data. For instance, the personal data you provide is stored on computer systems with restricted access in controlled facilities. When transmitting highly confidential data, such as credit card numbers, over the Internet, we adhere to measures mandated by the Payment Card Industry Data Security Standard. Our websites utilize SSL or TLS encryption to safeguard the transmission of confidential information and personal data. You can identify an encrypted connection in your browser's address line by the change from "http://" to "https://" and the display of a lock icon (or a similar indicator, depending on your browser). With SSL or TLS encryption activated, information you transmit via our websites is unreadable by third parties.
Upon receipt of data obtained from third parties, we handle it in the same manner as data collected directly from you, and in accordance with any restrictions or special conditions mandated by those third parties.
Where We Process Personal Data
Personal data collected by Core Materials may undergo processing in your country, Japan, or any other country where Core Materials, its affiliates, subsidiaries, or service providers operate. Key data centers are maintained in Japan, the United States, India, Mexico, Canada, Switzerland, and the countries of the European Economic Area and the European Union. Typically, the primary storage location is in your region or in Japan, often with a backup to a data center in the same or another region. The selection of storage locations aims to ensure operational efficiency, enhance performance, and establish redundancies for data protection in case of outages or other issues.
Upon requesting information at info@corematerials.co, we will confirm if we are processing your personal data and communicate the data to you within a reasonable timeframe. You have the right to access, correct, amend, or delete inaccurate personal data processed in violation of this Privacy Policy. A non-excessive fee may be required to cover expenses. Please allow us reasonable time to respond to your inquiries. If your personal data was provided by one of our clients, we will collaborate with the client to address your access request.
We offer individuals the chance to opt-out before sharing personal data with third parties, except for our agents, or before using it for a purpose substantially different from its original collection or subsequent authorization. To limit the disclosure of personal data, please submit a written request to info@corematerials.co.
Sensitive personal data will not be disclosed to any third party without obtaining your opt-in consent. Opt-in consent will also be obtained before using sensitive data for a purpose other than its original collection or subsequent authorization.
In specific situations, we may be obligated to disclose personal data in response to lawful requests by public authorities, meeting national security or law enforcement requirements. Disclosure to third parties may occur when compelled by government authorities, required by law or regulation, including court orders and subpoenas.
Core Materials is committed to addressing privacy-related complaints and resolving issues concerning the collection or use of personal data transferred to Japan under applicable law. USA, European Union, and Swiss individuals with inquiries or complaints should initially contact Core Materials via email at info@corematerials.co.
Our Retention of Personal Data
We keep personal data for the duration necessary to provide requested products and services, complete transactions, and meet essential purposes such as complying with legal obligations, settling disputes, and enforcing agreements. As these requirements can differ based on data types and specific products or services, actual retention periods will vary. Criteria guiding these periods encompass:
- Evaluation of the need to maintain products, particularly those used in regulated industries, and services, along with the upkeep of pertinent business and financial records. This serves as a general guideline setting the foundation for most data retention durations.
- Adherence to legal, contractual, or similar obligations necessitating data retention, including mandatory retention laws, government directives for preserving investigation-relevant data, or data essential for litigation purposes.
In numerous instances, we retain data until actively deleted by you or until deletion aligns with our records retention policies.
Collection of Personal Data of or from Children
Core Materials websites are not designed to intentionally gather personal details regarding a customer's age, and we do not knowingly acquire any personal information from individuals under the age of thirteen through our websites. If you are under thirteen years old, kindly refrain from providing us with any personal information. We strongly advise parents and legal guardians to oversee their children's online activities. Should you suspect that a child under the age of thirteen has furnished personal information to us, please get in touch with us using any of the privacy e‐mail addresses provided in this Privacy Statement.
Changes to This Privacy Statement
We will periodically revise this Privacy Statement to incorporate your feedback and adapt to alterations in our products, services, and legal requirements. The "last updated" date at the top of this Privacy Statement will be modified when we make changes. In the event of significant modifications to this Privacy Statement or in the way Core Materials intends to utilize your personal data, we will inform you either by prominently displaying a notice before the changes become effective or by directly sending you a notification. We recommend reviewing this Privacy Statement from time to time to stay informed about how Core Materials utilizes and safeguards your information.
How to Contact Us
If you have any privacy concerns, complaints, or questions for Core Materials’ Data Privacy Officer, please reach out to us via email at info@corematerials.co. We will address your questions or concerns promptly, or inform you if additional time is needed to handle your request, ensuring a response within one month of receiving your inquiry.
Unless specified otherwise, Core Materials acts as a data controller for personal data collected through the marketing and delivery of products and services covered by this Privacy Statement. You can contact us by mail at Core Materials Data Privacy, c/o Core Materials Inc. #5194-66, Building 37, Katsurenhaebaru, Uruma, Okinawa 904-2311 Japan, or by phone at +81-098-989-1768.